Lead Management

Exhibitor Lead Management gives your staff the opportunity to collect digital business cards, by scanning the QR code on an attendee's name badge, using the SPLASH! 2026 app. Once scanned, the attendee’s contact information will be saved for you to view and/or download during or after the event.

Setting up your Lead Management

Who:
Lead Management can be set up by the main contact of your stand through the Exhibitor Portal.

Step 1: Set up the lead management prior to the event (optional)

Go to the Lead Management Tab in your Exhibitor Portal to set up the below features.

Custom marketing questions to ask during the lead collection process. You can write and use your own custom profile questions. When a staff member scans an attendee’s QR code, they will be prompted to answer the questions.
Automated Thank You Emails are automatically sent to each scanned attendee. The email can include an attachment (e.g. a product brochure).
Alert emails are sent to others (e.g. your sales team), and include attendee details and answers to your custom questions.

Please note it is possible to utilise the exhibitor lead management without setting up any of the above features. They are optional tools to improve the efficiency and quality of your lead generation.

Step 2: Give your stand staff access to lead management (mandatory)

Go to the Existing Bookings Tab in your Exhibitor Portal

Your staff needs to be registered as an Exhibitor through the Exhibitor Portal in order to be able to use the lead management. Additionally, they will also be listed in the SPLASH! 2026 App as a representative for your stand, visible to all attendees.

Please check that ALL staff members who are working on your stand are listed in your Exhibitor Portal.

Scanning your stand visitors onsite

Who:
All staff working on your stand

Representatives are responsible for actively connecting with attendees and gathering leads while onsite. SPASA will not provide any attendee’s details.

Scanning will be managed through the SPLASH! 2026 app. Your staff will be able to scan attendees using their mobile phones, through the SPLASH! App. You do not need to arrange your own scanners.

Just prior to the expo, all staff registered as exhibitors will be sent an email from the Event Organiser with lead management instructions. This will include how to download and log into the app.

Important notes

If your staff are not listed in your Exhibitor Portal, they will NOT have access to the lead management in the app, and if they scan an attendee's QR code, the attendee’s details will NOT show on your report.
They must ask a delegate for permission to scan their personal QR code.

Access and download the report with your leads

Who:
The main contact of your stand (access through the Exhibitor Portal)

Attendee data saved will be name, email, date, and time scanned. Leads can be viewed via the app, but only your stand's main contact person has the link to export the leads via the exhibitor portal.